Frequently Asked Questions

Why do I need secure email?

Increasingly, your personal email communications are not as private as you might believe. Employers, high-tech criminals, spammers, ISPs, governments, surveillance agencies and identity thieves are just a few of the people who might routinely be intercepting and reading your mail without your consent or knowledge.
You lock your house not only to protect the valuables in it, but also because you value your privacy itself. You need to protect your personal communications for the same reason.

In some professions, ensuring the privacy of communications with customers is a matter of basic respect for a customer's right to privacy. In some instances, such as with personal medical, legal or financial information, laws in various countries require that professionals communicating with customers over email do so using high-quality encryption.

How does HighVIP secure my email?

HighVIP allows you to send and receive messages from your computer over a secure link to our servers.

It's important to note that your email is protected from eavesdropping while in transit between your computer and our servers and while stored on the server. This method of encryption is far superior to SSL "secure email" services that protect your email while in transit and do nothing for you while the email sits on the server waiting for pickup.

All messages originated from outside of our system may pass through the Internet in clear text, however, they are encrypted and deposited into your account as soon as they are received by our servers. For maximum security make sure that people who you communicate with use HighVIP or any other affiliated encrypted email platform.

Messages sent to another HighVIP user are always encrypted and cannot be decoded by anyone other then the intended recipient.

How do you ensure email anonymity?

We accept payment through anonymous e-gold, and do not insert customers' network connection details into outgoing email messages headers.

Why is hiding the sender's IP address so important?

Your IP address can be used by malicious system crackers to attack your PC or by an investigator spying on you. Your IP address can be used to pinpoint your geographical location with reasonable accuracy, often right down to your exact street address.

Is my IP address hidden when sending email through your mail server?

Yes, your IP address will be not shown in the message headers.

Do you keep logs?

We collect no logs or customer data other than what is absolutely necessary for performance tuning and security monitoring of our servers.